At Hotel Ivan, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.
- Information collection: We collect personal information when you make a reservation, send an online inquiry, or subscribe to our newsletter. The information includes your name, country, phone number, email, booking details (check-in date, check-out date, selected rooms, number of persons, children), and any custom messages.
- Use of information: Your information is used to process bookings, respond to inquiries, improve our services, and communicate with you about your reservations and special offers. We may also use your information to send you promotional emails about new services, special offers, or other information which we think you may find interesting.
- Consent: By providing your personal information through our website, you consent to our processing of your data for the purposes outlined above. You have the right to withdraw your consent at any time by contacting us at hotel-ivan@hotel-ivan.com
- Data protection: We implement security measures to protect your personal information from unauthorized access, disclosure, or alteration. Our security practices are designed to ensure the confidentiality, integrity, and availability of your data.
- Third-party sharing: We do not share your personal information with third parties, except as necessary to provide our services, comply with the law, or protect our rights. This includes sharing information with service providers who assist us in operating our website and conducting our business, as long as they agree to keep this information confidential.
- Plugins and analytics: Our website uses Google Analytics and Facebook Pixel to collect information about your use of our website. This data helps us understand website traffic and improve our services and user experience. The information collected is anonymized and does not personally identify you.
- GDPR compliance: We adhere to the General Data Protection Regulation (GDPR) guidelines to ensure your data is handled with the highest standards of privacy and security. Under GDPR, you have the right to access, correct, delete, or restrict the processing of your personal data. You also have the right to data portability and to object to the processing of your data.
- Cookies: Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and track your use of our website. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
- Retention of data: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
- Children’s privacy: Our website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete it from our records.
- Changes to privacy policy: Hotel Ivan reserves the right to update or modify this Privacy Policy at any time. We will notify you of any significant changes by posting the new policy on our website. Your continued use of the website following any changes constitutes acceptance of those changes.
- Contact Information: For any questions or concerns regarding our privacy practices, please contact us at hotel-ivan@hotel-ivan.com
By using our website, you agree to the collection and use of your information as described in this policy.